Professional communications are one of the most important elements when dealing with members of the public. Confident and skilled communicators can quickly de-escalate tense and difficult situations while building trust and enhancing the overall image of your organization. These skills are more important now than ever before especially for any front-line responder.
The introductory course, Introduction to Crisis Communications & De-escalation Strategies for the Front-Line, introduces students to the concepts and philosophies of crisis communications and de-escalation. It has been built on sound and proven principles from the law enforcement, academic, mental health communities as well as coroner’s inquests, SIU investigations and the Mental Health Commission of Canada’s emphasis on first responder’s appropriate interactions to mentally ill individuals (March 2012 study).
This training course will equip your team with the proper tools to deal with challenging, demanding, and volatile interactions through non-violent crisis intervention.
Any front-line responder can face the unthinkable at any moment. These incidents can be extremely frightening, scary and life-changing. A person’s ability to be able to withstand, adapt to, and recover from adversity is crucial. Learning to cope and adapt to these stressors will promote personal well-being and positive mental health.
This case study is a personal account of a real-life journey through the struggles and successes of dealing with anxiety, depression and Post Traumatic Stress. It is raw, emotional and powerful. It stresses the need to look within oneself and what it takes to overcome these conditions.
This training encourages getting help when needed and stresses the desire to continue and move forward. This course is excellent follow-up to the Introduction to Crisis Communications & De-escalation Strategies for the Front-Line course.
The ability to identify attack cues before they happen are key to an officer’s personal safety. Safety Techniques & Proactive Threat Reduction for Front-Line Responders is a course that increases awareness of threat cues and high-risk subject behaviour. It provides practical skills and techniques to reduce spontaneous attacks and assault.
Any interaction with a member of the public or call for service can involve many different perspectives and outcomes. For this reason, a responder’s ability to accurately articulate an incident in an accurate, non-biased and professional manner is critical. Professional Report Writing & Court Preparation for the Front-Line Responder can prove invaluable should an incident end up in court or require further investigation.
We have established strong working relationships with other industry professionals. These partnerships allow us to collaborate with one another to deliver training second to none.
If you require specialized training from introductory communications to Critical Incident Command or use of force to active threat, we can deliver. PD Communications is your one stop resource. We are here to help you!